Frequently Asked Questions
Everything you need to know about your DIEGOS shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
How do I choose the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, DIEGOS ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my DIEGOS garments?
To maintain the quality of your clothes, we recommend following the care label instructions. Most of our pieces prefer a cold wash and being laid flat to dry to prevent shrinkage and preserve fabric integrity.